At Lingyings, we are committed to delivering your order safely and efficiently. Please review the following shipping information before placing an order.
Order Processing Time
All orders are subject to product availability and payment verification.
Most orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, holidays, or periods of high order volume, processing times may be extended.
Shipping Regions
We currently ship to customers in most countries and regions worldwide.
Shipping availability may vary depending on local regulations, carrier restrictions, and product type.
If we are unable to ship to your location, you will be notified before shipment.
Estimated Delivery Times
Estimated delivery times begin after the order has been processed and shipped.
Typical delivery estimates are:
- United States: 7–15 Business Days
- Canada: 7–18 Business Days
- Europe: 7–20 Business Days
- Australia & New Zealand: 7–18 Business Days
- Asia: 5–15 Business Days
- Other Countries: 10–30 Business Days
Delivery times are estimates only and may vary due to factors beyond our control.
Tracking Information
Once your order has been shipped, tracking information will be provided whenever available.
Tracking updates may require several days before appearing in the carrier’s system.
Customers are responsible for monitoring shipment progress using the tracking information provided.
Split Shipments
Orders containing multiple products may be shipped separately.
This may occur due to:
- Product availability
- Warehouse locations
- Package size limitations
- Carrier requirements
Customers may receive multiple tracking numbers for a single order.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Lingyings has no control over customs fees and cannot estimate their amount.
Failure to pay customs charges may result in delays, returns, or disposal of shipments by customs authorities.
Customs Delays
Customs inspections and clearance procedures are controlled by local authorities and are outside of our control.
Orders delayed by customs processing are not considered lost and are not eligible for shipping refunds.
Customers may be required to provide additional information or documentation to customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete shipping address is provided, delivery delays, additional fees, return shipments, or lost packages may occur.
Any costs associated with address corrections, reshipment, or returned packages may be the responsibility of the customer.
Failed Delivery Attempts
If a carrier is unable to deliver a package due to:
- Incorrect address information
- Recipient unavailable
- Refused delivery
- Failure to collect the package
the shipment may be returned, destroyed, or abandoned according to carrier policies.
Additional shipping charges may apply for reshipment requests.
Lost Packages
If tracking indicates that a package has been lost during transit, we will work with the shipping carrier to investigate the issue.
Lost package investigations may require additional time depending on the carrier and destination country.
Replacement shipments or refunds will be evaluated after the carrier investigation has been completed.
Delayed Shipments
Delivery delays may occur due to:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Airline delays
- Local carrier delays
- Public holidays
- High seasonal shipping volume
These circumstances are outside of our control and do not automatically qualify for compensation or refunds.
Damaged Shipments
Customers should inspect packages immediately upon delivery.
If a package arrives damaged, customers should retain all packaging materials and provide clear photographs of:
- The shipping label
- The external packaging
- The damaged product
Claims for shipping damage should be submitted as soon as possible after delivery.
Delivered but Not Received
If tracking information shows that a package has been delivered but cannot be located, customers should first:
- Check around the delivery location
- Contact household members
- Contact neighbors
- Contact the local carrier
Once a shipment has been marked as delivered by the carrier, responsibility for package security transfers to the recipient.
Refused Shipments
If a customer refuses delivery without prior authorization, any shipping costs, return shipping fees, customs charges, import duties, taxes, or handling fees incurred may be deducted from any eligible refund.
Shipping Restrictions
Certain products may be restricted from shipment to specific countries due to local regulations, carrier restrictions, battery transportation requirements, or customs limitations.
Lingyings reserves the right to cancel orders that cannot legally or safely be shipped to the destination country.
Force Majeure
Lingyings shall not be responsible for delays or failure to perform caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Customs restrictions
- Labor disputes
- Transportation disruptions
- Public health emergencies
- War or civil unrest
In such cases, delivery schedules may be extended accordingly.
Shipping Policy Updates
Lingyings reserves the right to modify this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.