At Lingyings, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund policy carefully.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused and in original condition
- Include original packaging whenever possible
- Not show signs of installation, modification, damage, or misuse
- Be accompanied by proof of purchase
Returns that do not meet these requirements may be refused.
Non-Returnable Items
The following items are generally not eligible for return:
- Installed products
- Used products
- Damaged products caused by improper use
- Customized or special-order items
- Clearance or final sale items
- Products damaged by accidents, crashes, or improper installation
- Products missing original components or packaging
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
Our support team will review the information and provide an appropriate solution.
Defective Products
If a product is found to have a manufacturing defect, we may offer one of the following remedies:
- Replacement product
- Store credit
- Partial refund
- Full refund
The solution offered will depend on the specific circumstances and product condition.
Return Authorization
Please do not return any products without contacting us first.
All returns must be approved by our customer support team before being sent back.
Unauthorized returns may not be accepted or processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The product is confirmed to have a manufacturing defect
We recommend using a trackable shipping service when returning products.
Lingyings is not responsible for return packages lost during transit.
Refund Processing
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Shipping Charges
Original shipping fees are non-refundable unless:
- An incorrect item was shipped
- The item arrived damaged
- A confirmed manufacturing defect exists
Shipping costs paid during checkout are generally not eligible for refund.
Order Refusals and Undeliverable Packages
If an order is refused by the customer or returned due to an incorrect address provided by the customer, any shipping costs, return shipping fees, customs duties, taxes, or carrier charges may be deducted from the refund amount.
Drone Repair Parts Disclaimer
Many products sold by Lingyings are technical drone repair components, including but not limited to:
- Gimbal Components
- Motors
- GPS Modules
- Signal Cables
- Camera Parts
- Sensor Components
- Flight Control Components
Installation of these products often requires professional knowledge and technical experience.
Lingyings is not responsible for damage resulting from:
- Improper installation
- Incorrect diagnosis
- Unauthorized modifications
- User error
- Repair attempts performed without adequate technical knowledge
Customers are responsible for verifying compatibility before purchase.
Exchanges
If you need a different product, we recommend placing a new order and contacting our support team regarding the return of the original item, if eligible.
Chargebacks and Payment Disputes
Customers experiencing an issue with an order are encouraged to contact our support team before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through direct communication.
Contact Us
If you have any questions regarding returns, refunds, damaged items, or product eligibility, please contact our customer support team.
Thank you for choosing Lingyings.