At Lingyings, we understand that customers may occasionally need to change or cancel an order. To ensure efficient order processing and fair service for all customers, please review our Order Cancellation Policy carefully before placing an order.
Cancellation Summary
- Free cancellation within 12 hours of placing an order.
- Orders that have already been shipped cannot be canceled.
- After delivery, return requests are handled according to our Return & Refund Policy.
- Special-order, customized, and limited-availability items may not be eligible for cancellation.
Free Cancellation Within 12 Hours
Customers may request to cancel an order within 12 hours of purchase.
If the order has not yet entered processing, inventory allocation, packaging, or shipment preparation, a full refund will be issued to the original payment method.
To request a cancellation, please contact us as soon as possible and provide your order number.
Orders Under Processing
After the initial 12-hour cancellation period, orders may have already entered our fulfillment process.
Once inventory has been reserved, packaging has begun, or shipment arrangements have been made, cancellation requests may no longer be accepted.
While we will make reasonable efforts to assist customers whenever possible, cancellation approval cannot be guaranteed once processing has started.
Orders That Have Already Shipped
Once an order has been shipped and a tracking number has been assigned, the order can no longer be canceled.
If you no longer need the item after receiving it, you may request a return in accordance with our Return & Refund Policy.
Shipping fees, customs duties, taxes, and carrier charges are generally non-refundable unless otherwise required by applicable law.
Special Order and Limited Availability Products
Certain products may not be eligible for cancellation once payment has been confirmed.
These may include:
- Special-order products
- Limited-stock items
- Bulk purchase orders
- Customized products
- Products sourced specifically at the customer’s request
Such orders may become non-cancelable immediately after order confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Lingyings is not responsible for delivery delays, failed deliveries, lost packages, or additional charges caused by incorrect or incomplete shipping information supplied by the customer.
If an order is returned due to an incorrect address, the customer may be responsible for any additional shipping costs required for reshipment.
Refused Deliveries
If a customer refuses delivery of a shipped package without prior authorization, any return shipping fees, customs charges, import duties, taxes, or carrier handling fees incurred may be deducted from any eligible refund.
Refund Processing
Approved cancellation refunds are generally processed within 3–10 business days.
Depending on your payment provider, bank, or credit card company, it may take additional time for the refunded amount to appear in your account.
Exceptions
Lingyings reserves the right to refuse cancellation requests in cases involving:
- Suspected fraud
- Abuse of refund or cancellation policies
- Excessive order modifications
- Violations of our Terms of Service
Related Policies
For additional information, please review:
- Return & Refund Policy
- Shipping Policy
- Warranty Policy
- Terms of Service
- Privacy Policy
Contact Us
If you need assistance with an order cancellation request, please contact our customer support team and include the following information:
- Order Number
- Full Name
- Email Address Used for the Order
We will review your request and respond as quickly as possible.
Email: support@lingyings.com
Thank you for choosing Lingyings.